Question 1

What is a virtual receptionist?

Accepted Answer

A virtual receptionist is a real person who answers your business calls from outside your office. Instead of a machine or voicemail, every caller is greeted by a friendly, professional receptionist in your business name. They can take messages, check your availability, transfer calls, book appointments, make outbound calls and answer common questions. You get the benefits of a front desk at a fraction of the cost of hiring one.

Question 2

How much does a virtual receptionist cost?

Accepted Answer

Our plans start at A$189 a month plus GST for 50 minutes of answering (Starter). Business is A$349 a month for 100 minutes, and Premium is A$459 a month for 100 minutes plus appointment booking and custom call scripts. Extra minutes are A$3.50 each.

Question 3

Who is answering my calls?

Accepted Answer

Our own trained Nxt Space receptionists. They learn how you want calls handled and answer in your business name, so callers feel they are speaking to your team.

Question 4

Will callers know it's not my own staff?

Accepted Answer

No. Your receptionist answers in your business name, with the greeting you choose.

Question 5

I want a virtual receptionist. Where do I start?

Accepted Answer

First, choose a plan. Every plan includes a local number in any Australian city (or use your own), live call answering in your business name 24/7, messages by email and text, call forwarding and screening, voicemail management and call routing to the right person in your team. Business adds call transfer to you or your team. Premium adds appointment booking into your calendar, outbound calls on your behalf, and custom call scripts and answers to your FAQs. Then fill in the enquiry form. We'll call you within one business day, set up your number and greeting, and start answering, usually the next business day.

Question 6

Do your receptionists specialise in a particular industry?

Accepted Answer

No. We work with businesses in any industry, from trades and professional services to health, property and start-ups. We set up your greeting and call handling to suit how your business works.

Question 7

Why do I need a live answering service?

Accepted Answer

How you answer the phone says a lot about your business. A live receptionist means you never miss a call and every caller is treated in a friendly, professional way. They take and pass on messages, so you can focus on running your business.

Question 8

What makes a good phone answering service?

Accepted Answer

Look for reliable, professional call handling that you can tailor to your business. Our service gives you live answering by trained receptionists; call forwarding, screening and voicemail management; appointment booking and outbound calls (Premium); 24/7 answering, so you never miss a call; and custom greetings and scripts to match your brand.

Question 9

How do I choose an answering service?

Accepted Answer

Call volume: work out roughly how many minutes of calls you get a month, then pick the plan that fits. Features: if you only need calls answered, Starter or Business will do; for bookings or outbound calls, choose Premium. Availability: check the service covers nights and weekends if you need it; ours answers 24/7. Customisation: a custom greeting, call routing and brand-specific answers keep every call consistent.

Question 10

What's the difference between voicemail and an answering service?

Accepted Answer

Voicemail records a message when nobody picks up, and someone has to listen and call back later. An answering service puts a real person on the line straight away. They can answer questions, screen and transfer calls, book appointments and pass on messages in real time, so no important call goes unanswered.

Question 11

What's the difference between an answering machine and an answering service?

Accepted Answer

An answering machine only records messages, and callers have to wait for a reply. With an answering service, live receptionists handle the call professionally: they answer common questions, direct calls and book appointments, so your business feels personal and responsive.

Question 12

What's the difference between a call centre and an answering service?

Accepted Answer

Call centres handle large volumes of support, sales and telemarketing calls, often with long hold times. An answering service like ours is built for small and medium businesses: answering calls promptly, taking messages, booking appointments and transferring calls, with a personal touch.

Question 13

Can I keep my current number?

Accepted Answer

Yes. Just forward your existing number to us, or we can give you a new local number.

Question 14

Do you cover my city?

Accepted Answer

Yes. We answer calls for businesses right across Australia, in every capital city and regional areas, with a local number if you want one.

Question 15

Do you answer at night and on weekends?

Accepted Answer

Yes. We answer your calls 24 hours a day, 7 days a week.

Question 16

Is there a contract?

Accepted Answer

No lock-in. Plans are month to month and you can cancel anytime.

Virtual Receptionist

The call you miss is the client you lose.

A front desk for your business, anywhere in Australia.

Live call answering

Messages, instantly

Call transfer

Appointment booking

A local number

Calls to the right person

Pick the plan that fits your calls.

Starter

Business

Premium

Answering your calls by tomorrow.

Pick a plan

Tell us how to answer

We start answering

Good to know.

Tell us about your business.

Ready to stop missing calls?